2013 Tickets FAQs

Box Office Locations:
Main Level of the COBO Center (1 Washington Blvd.,Detroit,MI) OR Windsor International Transit Terminal (300 Chatham St. W, Windsor, Ontario).

Hours:
Saturday (June 8th) 10:00am -10:00pm AND Sunday (June 9th) 10:00am – 10:00pm

Parking:
There are 4 Parking garages located at the COBO Center. These are paid garages. There is NO FREE parking around the Center. There are reduced rate surface lots a couple of blocks North of the Center.

Contact Front Gate Tickets via http://support.frontgatetickets.com or call 888.512.SHOW (7469).

General Admission 2-Day Pass

General Admission 2-Day Passes will go on sale to the general public on Friday, March 1st at 10AM EST/9AM EST.

General Admission 1-Day Pass

General Admission 1-Day Saturday or Sunday Passes will go on sale to the general public on Wednesday, May 1 @ 10AM EDT/9AM CDT.

VIP 2-Day Pass

VIP 2-Day Passes will go on sale to the general public on Friday, March 1st at 10 am Eastern. VIP Passholders will experience the Festival in style and comfort with special amenities in the Orion VIP Lounge. Situated with an incredible view of the stage, The Orion VIP Lounge has an elevated viewing platform for the ultimate music and people watching experience.

Your Orion VIP Pass gets you daily VIP wristbands (one each for Saturday and Sunday) to enter the festival. It also includes: front of stage viewing area access – Unlimited access to the Orion VIP Lounge – Viewing platform of the stage with premium sightlines, – Complimentary beer, wine and specialty libations all day – Complimentary catered food servings daily – Reserved air conditioned restrooms – Shaded & relaxed lounge seating.

Commemorative Credentials

A memento to keep in your scrapbook, for just $7.00 more per pass you’ll get a great keepsake!

Met Club (Metallica Fan Club)

Met Club GA Pass is General Admission access at a special discounted Met Club price. These passes are only available to Met Club members during the pre-sale period from Tuesday, February 26 at 10 am Eastern to Thursday, February 28 at 10 pm Eastern.

Met Club Ultra Pass includes front of stage viewing area access (aka the pit) during Metallica’s set, exclusive Met Club Ultra Lounge access, better restrooms and a separate entrance to the festival grounds.

These passes are only available to Met Club members beginning on Tuesday, February 26 at 10 am Eastern. There is a limited quantity of these. You have until 11:59AM EDT on May 6, 2013 to secure your exclusive Ultra Pass before they are no longer on-sale. Find your Met Club Pre-Sale Code in the e-mail we sent you in February to purchase.

2-Day Passholders are allowed to enter and exit the festival as needed up to 5 times per day. You must be scanned upon exit at the gate in order to re-enter that same day.

1-Day Passholders will NOT be allowed to exit and re-enter.

Each wristband is your pass for the 2-day event, they are non-transferable and become void if removed and placed on someone else.

No, it will be one special wristband, so you will need it both days.

Refunds, exchanges, address and name changes are not allowed after a ticket is purchased. If you have additional questions about your order, please contact http://support.frontgatetickets.com or call 888.512.SHOW.

Please have a police report issued and contact http://support.frontgatetickets.com or call 888.512.SHOW (7469) in advance of the performance to speak to a customer care agent.

All stolen tickets require the original purchaser to pick up the tickets at festival will call. There are no exceptions to this policy. Tickets will not be re-mailed.

Please contact http://support.frontgatetickets.com or call 888.512.SHOW (7469) in advance of the performance to speak to a customer care agent.

No Service Charges. No Add-ons. No Surprises. No Lie. The only additional cost you’ll incur is if you choose express delivery.

Every year thousands of our loving fans think that buying a ticket via Craigslist, StubHub, eBay, or any broker site will save them some cash and allow them to access the festival. Unfortunately, many of these passes are either already used or are counterfeits.

Please don’t make us stop you at the gate and send you to the infamous “trouble” table to examine the pass, notice that it’s not yours, and turn you away, sobbing down the strip. It’s unbecoming and although we’d love to just let you in, you didn’t buy it from us and therefore, we cannot validate your story. If you want 100% confidence that you’ll be cool, click here to purchase your tickets every single time.

Oftentimes people will try to sell their wristbands to others if they cannot attend a certain day. Unfortunately, the removing of a wristband automatically voids it. Our crack security takes great pain in checking every wristband to assure it has not been removed and replaced. You will be caught and you will be escorted directly from the property. Please do not let them tell you that it’s okay while you fork over a load of cash for two days of music – simply visit our website or call 888.512.SHOW to purchase tickets.

DO NOT remove your wristband between days. If wristbands are removed or tampered with whatsoever, they are void and will be confiscated. If wristbands are too loose and look like they can be slipped on and off, they will be confiscated.

There will be free shuttles running to and from downtown Detroit to the festival grounds on Belle Isle for all festival patrons that have a valid festival wristband. Keep checking our website for more info as the Festival gets closer.

If passes are not sold out, tickets can be purchased the day of the show at the festival box office. No advance passes are sold without a credit/debit card. If needed, we suggest you purchase a Visa, Mastercard or Amex gift card, register the card on-line to your billing address, and use the funds to purchase your passes on-line or via phone.

Yes, simply uncheck “My billing and shipping addresses are the same” within step 3 (within the “Delivery” Tab) of the purchase process and enter the alternate shipping address.

Children 12 and under are allowed to the festival free with a paid adult.

Passes will ship in early May. If you don’t receive your pass(es) by 72 hours prior to the festival, please contact http://support.frontgatetickets.com or call 888.512.HELP.

Orion is open to ALL music lovers! There will be ADA platforms, raised above the crowd with ramps both in the Ultra area and at each stage. You and their guest(s) can gain access to the platform by visiting the ADA tent just inside the front gates and obtaining a special wristband. We also have ASL interpreters at the booth to assist with those who are deaf or hard of hearing. We will be posting further accessibility information in the very near future. If you want your question answered before then, e-mail us at [email protected].

Rain or Shine. Ticket is for Orion Music + More Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket. “Management” means Orion Music + More, C3 Presents, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Pass user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Pass user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the pass higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The pass may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Pass user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.